Contact Us

At lauragelleshoponline.com, we believe that great beauty begins with great care — and that includes how we treat our customers.
Whether you have a question about a product, an order, or simply want to share your experience, our team is here to listen and help.

We value every message and strive to respond with the same warmth and attention that we put into every product we create.

Customer Support

Our dedicated support team is available Monday through Friday to assist with any inquiries regarding your orders, returns, or general information about our collections.

📧 Email: support@lauragelleshoponline.com
🕓 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
⏱ Average Response Time: 24–48 business hours

When reaching out, please include your order number and as many details as possible to help us assist you efficiently.

Order Inquiries

If you have recently placed an order and wish to check its status, please refer to your shipping confirmation email for a tracking number.
You can also log in to your account on lauragelleshoponline.com and select My Orders for real-time updates.

Our team can help with:

  • Tracking shipments
  • Address changes (before dispatch)
  • Damaged or missing items
  • Returns and exchanges

If your package appears delayed or lost, don’t worry — just contact us at support@lauragelleshoponline.com, and we’ll investigate the issue promptly.

Product & Shade Assistance

Not sure which foundation undertone or lipstick finish suits you best?
Our beauty advisors are happy to provide personalized recommendations.
Simply email us your preferences (e.g., skin tone, finish, texture, or concern), and we’ll help you find your perfect match.

We believe makeup should be easy, inclusive, and confidence-boosting — never overwhelming.

Collaboration & Partnership Inquiries

We welcome collaborations with content creators, makeup artists, and media professionals who share our vision of timeless, inclusive beauty.
If you’d like to collaborate, please reach out to support@lauragelleshoponline.com with the subject line “Collaboration Inquiry.”
Include a short introduction, relevant links, or media kit for our review.

Press & Media Requests

For media coverage, editorial samples, or partnership opportunities, please contact us via support@lauragelleshoponline.com with the subject line “Press Request.”
Our communications team will respond as soon as possible with relevant materials.

Feedback & Suggestions

Your voice matters.
Every review, suggestion, and idea helps us grow and improve.
If you have feedback on your shopping experience or ideas for future products, we’d love to hear from you.

We read every message carefully and use your insights to make lauragelleshoponline.com even better.

Common Questions

Before contacting us, you may find helpful information in our:

These pages answer the most common customer questions in detail.

Stay Connected

Join our community to stay updated on new arrivals, beauty tutorials, and exclusive offers.
You can sign up for our newsletter on the homepage or follow us on our official social media pages linked in the website footer.

💌 Email Newsletter: Subscribe at lauragelleshoponline.com
📱 Social Media: Instagram, Facebook, and Pinterest

Our Promise

At lauragelleshoponline.com, every customer is part of our story.
We believe in open communication, transparency, and genuine human care.
When you contact us, you’re not just reaching a team — you’re connecting with people who love beauty as much as you do.

Thank you for choosing lauragelleshoponline.com.
We look forward to hearing from you soon. 💕

📧 support@lauragelleshoponline.com