Shipping Policy
At lauragelleshoponline.com, we understand that receiving your order quickly, safely, and beautifully packaged is just as important as finding the perfect makeup shade.
This Shipping Policy explains our order processing, delivery methods, and international shipping guidelines.
We are committed to providing a reliable and transparent delivery experience to all of our customers worldwide.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after 2:00 PM (local time) will begin processing the following business day.
Please allow extra time during promotional periods, product launches, or holidays.
Once your order ships, you’ll receive an email confirmation with your tracking number.
Customized sets or special gift orders may require an additional 2–4 business days for preparation.
2. Domestic Shipping (United States)
We proudly offer Free Standard Shipping for all orders within the United States — no minimum purchase required.
Estimated Delivery Times:
- Standard Shipping (Free): 3–7 business days
- Expedited Shipping: 2–3 business days (extra fee applies)
- Overnight Delivery: 1 business day (orders placed before 12:00 PM)
We work with reliable carriers such as USPS, UPS, and FedEx to ensure timely delivery.
Delivery times may vary slightly depending on your location and carrier service area.
3. International Shipping
We ship to most countries around the world.
International orders are handled with the same care and attention as domestic shipments.
Estimated Delivery Times:
- Standard International Shipping: 7–20 business days
- Express International Shipping: 5–10 business days
Please note that delivery times may be affected by customs clearance procedures in your country.
Customs Duties & Taxes
- International customers are responsible for any applicable import duties, taxes, or customs fees.
- These fees are not included in your purchase price or shipping cost.
- Refusal to pay customs fees may result in the package being returned; in such cases, refunds will exclude original shipping costs and any applicable return fees.
If you’re unsure about your local customs policies, we recommend contacting your customs office before placing an order.
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking link.
You can also track your order directly through your lauragelleshoponlinecom account under “My Orders.”
Tracking information may take up to 24 hours to update after dispatch.
If your order appears delayed or you haven’t received updates, please contact us at support@lauragelleshoponline.com, and our support team will investigate with the carrier.
5. Packaging and Handling
Every order is packed with care to protect your products and minimize environmental impact.
We use recyclable or biodegradable materials whenever possible.
- Fragile items (e.g., pressed powders, highlighters, and baked products) are wrapped in protective cushioning.
- All shipments include tamper-evident seals to ensure product integrity.
- Gift wrapping and personalized messages are available during checkout.
6. Delivery Issues
If your package is delayed, damaged, or lost in transit, please notify our support team immediately at support@lauragelleshoponline.com.
Lost Packages
If your tracking shows “Delivered” but you haven’t received your package:
- Confirm the shipping address on your order.
- Check with neighbors, mailroom, or building management.
- Contact the carrier directly to request assistance.
- If the issue remains unresolved after 5 business days, contact us, and we will open an investigation.
Please note that lauragelleshoponline.com is not responsible for stolen packages after confirmed delivery, but we’ll do our best to help resolve the situation.
7. Incorrect or Undeliverable Addresses
Please double-check your shipping address before submitting your order.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If an order is returned to us as undeliverable, we can reship it once the correct address and shipping fee are confirmed.
8. Order Cancellations
Orders can be canceled within 1 hour of placement by contacting support@lauragelleshoponline.com.
After processing or shipment, cancellations cannot be guaranteed.
If the order has already shipped, you may initiate a return upon delivery in accordance with our Return & Refund Policy.
9. Shipping Insurance
All shipments are insured against damage or loss in transit until marked as “Delivered.”
If your order arrives damaged, please contact us within 48 hours with clear photos of the packaging and product.
We’ll provide a replacement or refund once the claim is verified.
10. Eco-Friendly Shipping Commitment
At lauragelleshoponline.com, we’re dedicated to reducing our environmental footprint:
- Using recyclable materials in packaging.
- Partnering with carbon-neutral delivery services when possible.
- Limiting unnecessary packaging fillers and plastics.
We continuously look for ways to make our shipping more sustainable without compromising safety or beauty.
11. Estimated Shipping Costs
- United States: Free
- Canada, UK, EU, Australia: Rates calculated at checkout
- Rest of the World: Based on location and carrier service
Final costs are displayed before completing your purchase.
12. Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team:
📧 support@lauragelleshoponline.com
🕓 Response Time: 24–48 business hours
We’ll always do our best to ensure your order arrives safely, beautifully, and on time.
At lauragelleshoponline.com, every package is prepared with care — because beauty should arrive just as gracefully as it’s made. 💄