Refund & Returns Policy

At lauragelleshoponline.com, we want you to enjoy every product you receive.
Our goal is to make your shopping experience smooth, transparent, and worry-free.
If you’re not completely satisfied with your purchase, please review the following policy to understand how returns and refunds work.

1. Eligibility for Returns

We accept returns for most products purchased directly from lauragelleshoponline.com within 30 days of delivery.

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • The return request must be submitted within 30 calendar days of delivery.

For hygiene and safety reasons, we cannot accept returns of:

  • Opened cosmetics (e.g., foundations, lipsticks, mascaras once used)
  • Makeup brushes or sponges after use
  • Personal care items such as skincare products that have been opened
  • Products purchased as final sale or marked “non-returnable”

These restrictions help protect product integrity and customer safety.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, please contact support@lauragelleshoponline.com within 48 hours of delivery.
To help us resolve the issue quickly, include:

  • Your order number
  • Clear photos of the defect or incorrect product
  • A brief description of the problem

Once verified, we’ll offer a replacement, exchange, or refund at no additional cost to you.

We take product quality seriously and strive to make every situation right.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email our Support Team: Send a message to support@lauragelleshoponline.com with your order number and reason for return.
  2. Receive Authorization: If eligible, you will receive a Return Authorization Number (RAN) and instructions.
  3. Pack Securely: Use the original packaging if possible and include the RAN inside the parcel.
  4. Ship Your Return:
    • U.S. customers receive a pre-paid shipping label.
    • International customers are responsible for return shipping and any customs fees unless the error was ours.

We recommend using a trackable service and retaining the tracking number until your return is confirmed.

4. Refund Process

After we receive and inspect your return, we’ll notify you via email about your refund status.

Approved refunds are issued to your original payment method within 7 – 10 business days.
Processing times may vary depending on your bank or payment provider.

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error.
  • Unauthorized returns or items received beyond the 30-day window will not qualify for a refund.

5. Exchanges

We currently offer exchanges for the same item in a different shade or variant if available.
If the requested shade is out of stock, a refund or store credit will be issued instead.

Exchange requests follow the same process and eligibility criteria as returns.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or card statement.
  2. Contact your bank or payment provider; some institutions take extra time to post refunds.
  3. If you still haven’t received it, contact us at support@lauragelleshoponline.com for assistance.

We’ll gladly help track the transaction and ensure your refund is processed properly.

7. International Returns

We accept returns from most countries.
However, please note:

  • International customers must cover return shipping and customs fees.
  • Refunds are processed only after the item arrives and passes inspection.
  • Any taxes or duties charged at import are non-refundable through lauragelleshoponline.com.

We recommend using a carrier with insurance and tracking for international returns.

8. Non-Returnable Items

The following products are non-returnable and non-refundable:

  • Opened or used makeup and skincare items
  • Gift cards and digital vouchers
  • Promotional bundles or free gifts
  • Items purchased through unauthorized resellers

Such products will not be accepted even if returned without authorization.

9. Order Cancellations

Orders can be canceled within 1 hour of purchase by contacting support@lauragelleshoponline.com.
Once processing has begun or the item has shipped, the order cannot be canceled.
You may still initiate a return after delivery under the conditions above.

10. Quality Guarantee

We stand behind every product we sell.
If you experience a quality issue unrelated to personal preference, please contact us within 30 days for a replacement or refund.

Our team carefully reviews each claim to ensure fair resolution and complete satisfaction.

11. Contact Us

If you have any questions about returns or refunds, please reach out to our customer support team:
📧 support@lauragelleshoponline.com
🕓 Response Time: within 24–48 business hours

We’re here to make sure your experience with lauragelleshoponline.com is as flawless as your makeup.