FAQ
Welcome to the lauragelleshoponline.com Help Center.
We’ve gathered answers to the most common questions about our products, orders, and services — all in one place.
If you can’t find what you’re looking for, our friendly team is always ready to assist at support@lauragelleshoponline.com.
1. What makes lauragelleshoponline.com products unique?
Each product is crafted with a focus on comfort, quality, and timeless beauty.
Our formulations are designed to enhance mature and diverse skin types with lightweight textures, radiant finishes, and skin-friendly ingredients.
We prioritize cruelty-free, ethically sourced materials that combine skincare benefits with sophisticated color.
2. Are your products cruelty-free?
Yes. lauragelleshoponline.com is proudly cruelty-free.
We never test on animals, and our suppliers share the same ethical commitment.
We believe beauty should be compassionate — from ingredient sourcing to final formulation.
3. Are your products suitable for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and designed to be gentle on the skin.
However, as everyone’s skin is unique, we recommend performing a small patch test before full application, especially if you have allergies or sensitivities.
4. How do I choose the right foundation shade or formula?
If you’re unsure about your shade, email our support team at support@lauragelleshoponline.com.
Include details like your undertone (cool, warm, or neutral), preferred coverage, and any foundation brands or shades you’ve used before.
Our team will help you find your best match with personalized guidance.
5. How long does shipping take?
- United States: 3–7 business days (Free Standard Shipping)
- International: 7–20 business days, depending on destination and customs clearance
You’ll receive a tracking number via email once your order ships.
See our Shipping Policy for full details.
6. Do you ship internationally?
Yes! We ship worldwide to most destinations.
Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations.
7. Can I return or exchange an item?
Yes. We accept returns of unopened and unused products within 30 days of delivery.
Opened cosmetics cannot be returned due to hygiene reasons, except if defective or damaged upon arrival.
Please visit our Return & Refund Policy page for complete information.
8. What if my order arrives damaged or incorrect?
We’re so sorry for the inconvenience.
Please email support@lauragelleshoponline.com within 48 hours of delivery with your order number and photos of the damaged or incorrect item.
We’ll resolve it quickly with a replacement or refund.
9. Can I cancel my order?
You can cancel your order within 1 hour of placing it by contacting support@lauragelleshoponline.com.
Once the order has begun processing or shipped, it can no longer be canceled, but you may return it once delivered.
10. How can I track my order?
Once shipped, you’ll receive an email containing a tracking number and link.
You can also track it by logging into your lauragelleshoponline.com account and selecting My Orders.
11. What payment methods do you accept?
We accept major credit cards, debit cards, and secure digital payment options such as Apple Pay, PayPal, and Shop Pay (where available).
All payments are processed through encrypted, PCI-compliant gateways.
12. Do you offer gift cards or gift wrapping?
Yes! We offer both digital Gift Cards and Complimentary Gift Wrapping options during checkout.
Gift cards can be purchased online and are delivered instantly via email.
13. How can I sign up for promotions or updates?
Subscribe to our email newsletter at the bottom of our homepage to receive:
- Exclusive offers
- New product launches
- Seasonal beauty tips
You can unsubscribe anytime by clicking the link at the bottom of our emails.
14. Are your products vegan?
Many of our formulas are vegan-friendly.
Please refer to each product page for specific ingredient listings and vegan status.
We continuously work toward expanding our vegan offerings while maintaining product quality and performance.
15. How can I contact customer service?
You can reach us by email at support@lauragelleshoponline.com — we respond within 24–48 business hours.
Our team is always here to make your lauragelleshoponline.com experience as seamless and joyful as possible.
16. Do you offer makeup tutorials or tips?
Yes! Follow our newsletter and social channels for step-by-step tutorials, expert advice, and behind-the-scenes inspiration.
We love helping customers discover looks that enhance their natural confidence and style.
17. What if I have an allergic reaction to a product?
Please discontinue use immediately and contact your physician.
Then reach out to us at support@lauragelleshoponline.com — we’ll assist you with next steps, including possible product replacement or refund.
18. Where are your products made?
Our products are responsibly produced by trusted manufacturing partners that meet international quality and safety standards.
All formulas undergo rigorous testing to ensure performance and purity.
19. How do I store my products properly?
Store all cosmetics in a cool, dry place away from direct sunlight and extreme temperatures.
Ensure caps and lids are tightly closed after each use to preserve freshness and texture.
You can find detailed information in our Product Care Guide.
20. Still Need Help?
If your question isn’t answered here, please reach out anytime — we’re happy to help!
📧 support@lauragelleshoponline.com
🕓 Response Time: within 24–48 business hours
We’re here to make sure your experience with lauragelleshoponline.com is as radiant, effortless, and empowering as the beauty you create. 💖